LuckyBet7 Privacy
Policy

This Privacy Policy ("Policy") is issued by LuckyBet7 ("we", "us", "our", "the Platform") and applies to all personal data processed in connection with the online gambling and sports betting platform operated at luckybet7.cam and its associated interfaces, including mobile and desktop browsers.

LuckyBet7 is committed to responsible data stewardship. We process personal data in accordance with applicable data protection legislation and in a manner that respects the privacy and reasonable expectations of our users — in particular, players accessing the Platform from Malaysia and other eligible jurisdictions.

This Policy explains: (a) what categories of personal data we collect about you; (b) the purposes for which we process that data; (c) the legal bases on which processing is conducted; (d) how we share data with third parties; (e) how long we retain data; and (f) your rights as a data subject. By using the LuckyBet7 platform, you acknowledge that you have read and understood this Policy and consent to data processing as described herein.

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

LuckyBet7 collects personal data in the following categories, to the extent necessary for the purposes described in Section 5:

• Full legal name as it appears on your government-issued identity document;
• Date of birth (for age verification — players must be 21 years of age or above);
• Malaysian IC number (MyKad) or passport number, submitted during KYC verification;
• Username and encrypted password associated with your Account;
• Profile photograph or scanned identity document, where submitted for KYC purposes.

• Registered email address;
• Malaysian mobile phone number (used for OTP verification and account communications);
• Residential address, where collected during enhanced due diligence processes.

• Records of all deposits and withdrawals, including amounts in MYR, timestamps, and payment method used;
• Bank account name and last four digits of account number (for withdrawal matching purposes — full account numbers are never stored in unencrypted form);
• Cryptocurrency wallet addresses used for deposit or withdrawal transactions;
• Transaction reference numbers from payment service providers including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay.

• Full betting history including game type, wager amounts, outcomes, and timestamps;
• Bonus claims, wagering progress, and promotion redemption records;
• Session durations and responsible gambling tool usage (deposit limits set, self-exclusion requests);
• Sports betting selections and live betting activity.

• IP address and approximate geographic location derived from IP;
• Device type, operating system, and browser information;
• Session cookies and unique device identifiers;
• Pages visited, features used, and navigation patterns within the Platform.

• Live chat conversation transcripts with our customer support team;
• Email correspondence sent to or received from our support address;
• Records of any complaints, disputes, or feedback submitted through Platform channels.

LuckyBet7 collects personal data through the following channels and mechanisms:

LuckyBet7 processes personal data only for clearly defined, legitimate purposes. We do not process data for purposes that are incompatible with those described below:

• Account Registration & Management: To create, maintain, and administer your player account, verify your identity, and provide access to the Platform's features and services;
• Identity & Age Verification (KYC): To confirm that you meet the minimum age requirement of 21 years and to verify your identity in accordance with our obligations under applicable regulations;
• Payment Processing: To process your deposits and withdrawals via approved Malaysian payment methods, reconcile transactions, and prevent payment fraud;
• Regulatory Compliance & AML: To fulfil our obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and financial crime prevention regulations — including the maintenance of transaction records for the required statutory periods;
• Fraud Detection & Platform Security: To detect, investigate, and prevent fraudulent activity, duplicate accounts, bonus abuse, collusion, and other prohibited conduct described in our Terms & Conditions;
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and deliver effective after-care for all account-related matters;
• Responsible Gambling: To monitor wagering patterns, flag potentially harmful behaviour, administer self-exclusion requests, and provide support to players at risk — in line with our commitment to player well-being;
• Platform Improvement: To analyse aggregated usage data for the purpose of improving Platform performance, user experience, game offerings, and support quality;
• Marketing Communications: To send you promotional updates, bonus notifications, and relevant offers — only where you have provided explicit consent, and with an easy opt-out mechanism in every communication.

For each category of processing described in Section 5, LuckyBet7 relies on one or more of the following lawful bases:

LuckyBet7 does not sell your personal data. We share personal data only in the circumstances described below, and only to the extent strictly necessary for the stated purpose:

To process your deposits and withdrawals, we share necessary transaction data with payment gateways and financial institutions — including DuitNow, FPX operators, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency exchange infrastructure. These providers receive only the data required to execute and confirm each transaction.

For KYC compliance, we engage third-party identity verification services who process your submitted identity documents and return a verification result to us. These providers are contractually bound to process your data solely for verification purposes and are prohibited from using it for any other commercial purpose.

We may disclose personal data to regulatory bodies, law enforcement agencies, or competent authorities where we are legally required to do so, or where disclosure is necessary to protect the safety, rights, or property of LuckyBet7, its players, or the public.

We use third-party cloud hosting, server infrastructure, and operational software services in the delivery of the Platform. These providers act as data processors under binding contractual agreements and are not permitted to process your data for their own purposes.

LuckyBet7 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following indicative retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

As a data subject, you hold the following rights in relation to your personal data processed by LuckyBet7. These rights may be exercised by contacting our support team at [email protected] or via live chat. We will acknowledge all data rights requests within five (5) business days and aim to resolve them within thirty (30) days:

• Right of Access: You have the right to request a copy of the personal data LuckyBet7 holds about you, along with information about how it is processed and on what legal basis;
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you. Players can update most account information directly through the account management dashboard;
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is found to be unlawful. This right is subject to our legal obligation to retain certain data for statutory periods;
• Right to Restrict Processing: You may request that we restrict the processing of your data — for example, while a dispute about its accuracy is being resolved, or pending a determination of whether our legitimate interests override yours;
• Right to Data Portability: You may request a copy of the data you have provided to us in a structured, commonly used, machine-readable format, where processing is based on consent or contract and is carried out by automated means;
• Right to Object: You may object to the processing of your personal data where it is based on our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests;
• Right to Withdraw Consent: Where processing is based on your consent — in particular, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

LuckyBet7 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device by your browser when you visit luckybet7.cam. We use the following categories of cookies:

You may manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect Platform functionality and your user experience. LuckyBet7 does not use third-party advertising cookies or cross-site tracking networks.

LuckyBet7 implements a multi-layered approach to data security. The technical and organisational measures we employ include:

• 256-bit SSL/TLS encryption for all data in transit between client devices and Platform servers;
• Encryption at rest for sensitive data categories including identity documents and payment credentials;
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific function;
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified information security professionals;
• Firewall protection, intrusion detection systems, and DDoS mitigation to protect Platform infrastructure;
• PCI-DSS compliant payment processing infrastructure for all card and banking transactions;
• Formal data breach response procedures — in the event of a breach affecting player data, we will notify affected players and relevant authorities within the timeframes required by applicable law.

The LuckyBet7 platform is strictly directed at, and intended for use by, individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data from individuals under the age of 21.

Where we become aware that personal data has been collected from an individual below the minimum age threshold — whether through registration, KYC verification, or any other means — we will immediately suspend the relevant account, delete all associated personal data to the extent permitted by law, and take steps to prevent any recurrence. Any funds deposited by an underage user will be handled in accordance with our Terms & Conditions and applicable regulatory guidance.

In the course of operating the LuckyBet7 platform, some personal data may be transferred to, or processed by, systems or service providers located outside of Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required by applicable Malaysian data protection law.

Safeguards for international transfers may include: contractual clauses binding the recipient to data protection standards no less stringent than those applied by LuckyBet7; transfers to jurisdictions recognised as providing an adequate level of data protection; or other legally approved transfer mechanisms applicable in the relevant jurisdiction. Players who require further information regarding the specific safeguards applied to any given international transfer may contact us at [email protected].

LuckyBet7 reserves the right to update or amend this Privacy Policy at any time. Where amendments are material — meaning they significantly change how we collect, use, or share your personal data — we will notify registered players by email to their registered address and/or by prominent notice on the Platform at least seven (7) calendar days before the changes take effect.

The "Last Updated" date displayed at the top of this Policy reflects when the most recent changes were made. We encourage you to review this Policy periodically. Your continued use of the LuckyBet7 platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you should cease using the Platform and may request account closure by contacting our support team.

The current version of this Privacy Policy is always available at luckybet7.cam/privacy-policy. Previous versions are archived and available on request by contacting [email protected].

If you have any questions, concerns, or requests in relation to this Privacy Policy or the manner in which LuckyBet7 processes your personal data, please do not hesitate to contact our dedicated support team through any of the following channels: